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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Promote the benefits of diversity
   • Analyse the diversity of the workgroup to identify the strengths and differences that benefit both staff and the organisation.
   • Explain workplace diversity issues, benefits and risks to others, using language and supporting material suitable to their needs and the situations they are likely to experience.
   • Identify and promote diversity training and awareness programs
   • Use opportunities for leadership in, and advocacy of workplace diversity.
2. Contribute to diversity outcomes
   • Maintain knowledge of diversity principles and practices that apply to the workplace.
   • Assist others to ensure work practices contribute to diversity benefits.
   • Develop a range of communication styles suitable for the workplace and its clients.
   • Provide managers with feedback on diversity policies, strategies and practices/services.
3. Promote the benefits of diversity
   • Analyse the diversity of the workgroup to identify the strengths and differences that benefit both staff and the organisation.
   • Explain workplace diversity issues, benefits and risks to others, using language and supporting material suitable to their needs and the situations they are likely to experience.
   • Identify and promote diversity training and awareness programs
   • Use opportunities for leadership in, and advocacy of workplace diversity.
4. Contribute to diversity outcomes
   • Maintain knowledge of diversity principles and practices that apply to the workplace.
   • Assist others to ensure work practices contribute to diversity benefits.
   • Develop a range of communication styles suitable for the workplace and its clients.
   • Provide managers with feedback on diversity policies, strategies and practices/services.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using communication styles to suit different audiences and purposes

communicating with people from diverse backgrounds

identifying racist behaviours

explaining complex and formal documents, including legislation and codes of conduct, and applying them to work practices

demonstrating a clear commitment to the principles and practices of workplace diversity

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

aspects of cultural diversity, including issues of racism, discrimination, harassment and victimisation

direct versus indirect discrimination

definitions of diversity

benefits of workplace diversity

principles and practices of cultural awareness

avoidance of gender bias in language

productive diversity principles including flexibility, multiplicity, devolution, negotiation and pluralism

institutional racism and resulting indirect discrimination

jurisdictional legislation and standards that underpin or impact on workplace diversity

public sector policies, practices and procedures related to diversity, including those related to the provision of language services

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